Customer Satisfaction Charts

"Karen proved cool calm & collected and was a pleasure to deal with at all times"

A huge thank you! You must feel you have really earned your fees with us living abroad and chasing us constantly! This is a big relief to get it sold and you have been really helpful with doing this as quickly as possible. I am very grateful to my colleague for recommending you and I have to say you have been ten times more professional and a hundred times easier to deal with than the solicitor we used for the purchase of the house.

Thank you for your assistance throughout the house purchasing process. We have both appreciated your efficiency, approachability and your clear information. I have recently dealt with two other solicitors – one in Newmarket regarding my divorce and one in the Midlands regarding my late Mother’s estate. You have stood out head and shoulders above them both!

Efficient Service. Information very clear. Language pitched exactly right i.e. not full of jargon, but equally not assuming we’re stupid either! Very approachable & helpful. Thank you!

Couldn’t be better. Miss Chui Solicitor I trusted with everything as I was most of time travelling. Thanks to Miss Chui today I have settled my family in a home

Karen did an outstanding job in all respects. It was not an easy sale but as each problem surfaced, Karen whilst apprising me of the problem, always had a suggested solution, which we acted on at all times. It all meant that I was totally relaxed through the whole process

just wanted you to know how pleased I was with the overall service I received from your company. Karen was excellent, very professional and business was done with a smile on her face, I always felt in safe hands. Reception was also very much on the ball either on the phone or face to face and always friendly.

These days everyone is quick to complain when things go wrong but never say anything when things are done right!!
I just wanted to tell you, you have a good team around you and thank you for everything they did

Karen was brilliant, she did everything she could to make sure my house sale went through as smoothly as possible. She was understanding and supportive and a huge help. I have recommended Karen and the Firm to my friends as I was so impressed.

Easy to deal with, efficient, understanding, patient. Always called or e-mail back. Assumed our original solicitor worked there [at Whatley Lane] but didn’t. Stuck with you as a risk but turned out to be a good decision.

Karen Chui always answered phone calls/messages and rang back when promised. She also wrote many letters to substantiate telephone messages and provide written confirmation. In spite of there now being 160 miles between us, I would happily engage her again” Shared Ownership

"It has been an absolute pleasure to work with Karen Chui on this project and she has been incredibly diligent, efficient, thorough and tenacious. She has been backed well by Rachel. Karen and her team are a credit to your Firm. I hope I am in a position to work with Karen again."