NAMES AND ADDRESSES WITHHELD
SALES
“Service was superb. We were kept informed at every stage and even when the file was handed from Alan to Karen on the day of exchange it was seamless….I felt confident in the service I received….” January 2012 Rating 10/10
“Very friendly and efficient service. I was especially happy with being able to speak directly to my solicitor in a very timely manner. Extremely happy with service provided by Karen, Alan and their assistants throughout out dealings. Will definitely be recommending Whatley Lane and will come back in the future. Thank you very much for all your help.” Shared Ownership Sale November 2011 Rating 10/10
“The two solicitors who acted for us were, initially Karen Chui and subsequently in her maternity leave Alan England. Both were excellent, always entirely professional, courteous, reassuring, personable and good humoured. The skills and qualities that they both evidenced in combination with Whatley Lane’s realistic fee structure and reasonable costs made our entire client experience totally positive. Thank you” Rating 10/10
“Made everything straightforward and kept me calm!” August 2011, Rating 9/10
“Karen proved cool calm & collected and was a pleasure to deal with at all times” Trustee Sale under a power of attorney July 2011 Rating 10/10
“The service provided at all times was excellent and I would not hesitate to recommend your services to everyone.” Sale June 2011 Rating 10/10
“A huge thank you! You must feel you have really earned your fees with us living abroad and chasing us constantly! This is a big relief to get it sold and you have been really helpful with doing this as quickly as possible. I am very grateful to my colleague for recommending you and I have to say you have been ten times more professional and a hundred times easier to deal with than the solicitor we used for the purchase of the house.” Sale May 2011
“We appreciate your constantly efficient, friendly and proactive approach, despite what turned out to be such a lengthy & frustrating process. Thanks again to Karen, Rachel & Sophie in particular.” Probate Sale 10/10 November 2010
“Very efficient, friendly and helpful. Thank you” Returning Client 10/10 November 2010
“You provided a very professional and friendly service. Very prompt and responded to any enquiries FIRST CLASS. Would not hesitate to recommend your company to anyone.” 9/10 20 October 2010
“The service received from Karen Chui, Sophie and the whole Whatley Lane team was exemplary. Thank you.” Listed Building 10/10 October 2010 Returning client
“One of the most expensive quotes – but very good service! We have been very happy with your service throughout. Karen has been excellent. We felt in very safe hands, and would recomend you without hesitation” 10/10 June 2010
“I was satisfied with the overall performance and would recommend the company if needed to. Many thanks for your service.” 10/10 April 2010
“very satisfied with all work carried out” 10/10 December 2009
“Karen did an outstanding job in all respects. It was not an easy sale but as each problem surfaced, Karen whilst apprising me of the problem, always had a suggested solution, which we acted on at all times. It all meant that I was totally relaxed through the whole process.” Leasehold Flat, London October 2009
“I have only recently completed a similar questionnaire. I was totally satisfied with everything you did on that occasion. I remain totally satisfied with the service you have given to me.” 10/10 July 2009
“Very pleased with the whole process – especially as there were quite a few complications that were dealt with very well.” 10/10 March 2009
“A very helpful and approachable team” 10/10 April 2008
“You did a fantastic job!” Shared Ownership. 10/10 November 2007
“We would like to thank you for the service that you provided. We are overall very satisfied with your performance and would most likely use you again if and when needed.” 10/10 August 2007
“Very pleased with excellent professional service” 9/10 July 2007
“Many thanks to Karen, courteous and very helpful at all times.” 10/10 July 2007
“Karen was brilliant, she did everything she could to make sure my house sale went through as smoothly as possible. She was understanding and supportive and a huge help. I have recommended Karen and the Firm to my friends as I was so impressed.” 10/10 May 2007
“Easy to deal with, efficient, understanding, patient. Always called or e-mail back. Assumed our original solicitor worked there [at Whatley Lane] but didn’t. Stuck with you as a risk but turned out to be a good decision.” No Rating Recorded. May 2007
“Karen Chui always answered phone calls/messages and rang back when promised. She also wrote many letters to substantiate telephone messages and provide written confirmation. In spite of there now being 160 miles between us, I would happily engage her again” Shared Ownership. No Rating Recorded. April 2007
PURCHASES
“Karen is totally efficient and professional and we have absolute faith in her.” Purchase 10/10 August 2011 – Returning Clients
“A very good service overall and I shall use your services again if required. Thanks very much.” Purchase 10/10 March 2011
” Very helpful with advice and guidance. Definitely supported the client well.” Multiple purchases of new build leasehold apartments. January 2011
“I found Whatley Lane very helpful and Karen Chui was excellent with answering any questions I needed answering.” 10/10 December 2010 – First Time Buyer
“I thought Karen was very helpful and would recommend her to anyone” 10/10 October 2010 – Shared Ownership Lease
“Seamless and swift as always” September 2010 Auction Property – Returning Clients
“Efficient and super-helpful, keeping to a very tight deadline. We are very grateful.” August 2010
“We were very happy with the service provided and have and will keep recommending you to our friends and workmates” 11/10 July 2010 First Time Buyer
“Efficient Service. Information very clear. Language pitched exactly right i.e. not full of jargon, but equally not assuming we’re stupid either! Very approachable & helpful. Thanks you!” 10/10 March 2010
“Thank you for your assistance throughout the house purchasing process. We have both appreciated your efficiency, approachability and your clear information. I have recently dealt with two other solicitors – one in Newmarket regarding my divorce and one in the Midlands regarding my late Mother’s estate. You have stood out head and shoulders above them both!” March 2010
“Couldn’t be better. Miss Chui Solicitor I trusted with everything as I was most of time travelling. Thanks to Miss Chui today I have settled my family in a home” 10/10 January 2010 First Time buyer with English as a second language
“Brilliant service from Karen – thank you very much, we will definately recommend your services.” 10/10 October 2009
“We just wanted to say a big thank you to you for the service you provided…The service was faultless and you made our first house purchase seem effortless. We will definitely recommend Whatley Lane in the future.” October 2009
“I found the overall service very good. When I did have to chase things to speed it up it was done very effectively.” 8/10 May 2009
“I found Karen and her secretary really helpful and courteous throughout. It was a pleasure dealing with them.” 10/10 March 2009
Thank you for your excellent Services!!” 9/10 August 2008
“Very good, all round. I will recommend Whatley Lane” 9/10 May 2008
“I just wanted you to know how pleased I was with the overall service I received from your company. Karen was excellent, very professional and business was done with a smile on her face, I always felt in safe hands. Reception was also very much on the ball either on the phone or face to face and always friendly.
These days everyone is quick to complain when things go wrong but never say anything when things are done right!!
I just wanted to tell you, you have a good team around you and thank you for everything they did” 10/10 April 2008
“Karen was always available when needed and was proactive in calling me to give updates. Excellent service.” 11/10 December 2007
“Brilliant – made it go very smoothly as 1st time buyers it was great. Definitely use again” 10/10 October 2007
“Thank you for a refreshingly professional and thorough service. We would happily use your services again and recommend you to others.” 10/10 October 2007
“Thank you Karen. You have been wonderful. We will be recommending you to family and friends. You have made the whole process of moving stress free. Thanks again” 10/10 August 2007
“Due to a misunderstanding between me and my lender my transaction became fairly stressful and many phone calls were made between the 3 of us. Karen was excellent resolving! Most of my dealings have been through Karen. She impressed me greatly” No Rating Recorded. May 2007
“You are quick, accurate, polite and effective” No Rating Recorded. January 2007
CONNECTED SALE & PURCHASES
“We handed in a document in which was then lost at reception. Days later it was found and Karen Chui worked hard to ensure it didn’t affect the timescale – she found the document after going in early to find it.” August 2011, Rating 10*
“Your service and expertise, throughout both our sale and our purchase was excellent at all times.” 10/10 August 2011
“very happy with overall service would recommend Whatley Lane to others” 10/10 November 2010
“Anything I was confused with was answered quickly and I was able to just drop in” 10/10 August 2010
“No improvements required very satisfied with service” 10/10 January 2010
“Just to let you all know we were delighted with the service in general – always a tough time moving, selling, always informed and felt you acted in our best interest at all times. Thank you” January 2010 sale and New Build Purchase
“We feel we got excellent service. Karen was clear, easily available and worked hard for us. Thankyou” 10/10 December 2009
“Thanks for all your help Karen, you made our house purchase stress free and a pleasure to deal with. Many thanks” September 2009
“Karen has been most helpful in our sale and purchase and I have been very pleased with the service received, thank you.” 10/10 August 2009
“Very good, very happy!” 10/10 Sale & Purchase May 2009
“Very good service no complaints or problems” 10/10 March 2008
“Karen was very helpful and answered our questions. Very courteous, professional and prompt. Excellent service Karen was a pleasure to work with.” 10/10 July 2007 and March 2008
“Karen provided exceptionally professional and effective service” 10/10 March 2008
OTHERS
“It has been an absolute pleasure to work with Karen Chui on this project and she has been incredibly diligent, efficient, thorough and tenacious. She has been backed well by Rachel. Karen and her team are a credit to your Firm. I hope I am in a position to work with Karen again.” Arc Bury St Edmunds (Development Sales 2009-2010)
“Both Karen and Rachel very helpful. Nothing was too much trouble. Many thanks” 10/10 Sale of unregistered/registered land multiple parcels and Purchase of property with agricultural land. March 2010
“We would definitely use your company again.” 10/10 Purchase of Commercial Land October 2009
“We have been extremely pleased with all aspects of the service and would recommend Whatley Lane to friends and colleagues.” 9/10 Probate Sale August 2009
“I would like to thank Karen Chui for excellent service I received she is a credit to Whatley Lane.” 10/10 Purchase on behalf of a company. 2nd December 2008
“Just a short note to thank you for all your expert guidance with my rather long-drawn out conveyance! Your help has been most efficient” New Build – Purchase. November 2008
“Excellent Service from Karen Chui!” Probate Sale. April 2008